If you’re unsure whether your item is eligible for return, please reach out for clarification.
Exchanges:If you wish to exchange your water chiller for a different model, we recommend returning the original item first and placing a new order once your return is processed.
Cancellations:
You can cancel your order within 24 hours of purchase. Cancellations will incur a 5% fee due to transaction costs incurred by our payment processor. After 24 hours, cancellations can no longer be processed.By placing an order on our website, you agree to comply with these policies. All terms are available for review at checkout. If you encounter any issues, please contact us directly rather than initiating a chargeback.
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