At Standsol, we stand behind the quality of our products. That’s why we offer a two-year warranty on all our items, ensuring you have peace of mind with your purchase. This warranty is always available and covers a range of issues that may arise.
Warranty Terms
Free Replacement Parts: If your water chiller experiences any defects or malfunctions during the warranty period, we will provide free replacement parts to repair it. Please note that this does not cover damages due to normal wear and tear, misuse, or human error.
Maintenance Guidance: We also offer maintenance guidance services to help you keep your water chiller in optimal condition. Our team is here to assist you with any questions or concerns regarding the upkeep of your unit.
Customer Responsibilities
To ensure a smooth warranty process, we kindly ask our customers to:
Provide Necessary Documentation: If an issue arises with your water chiller, we may request videos or images to help diagnose the problem. Please cooperate with our support team by providing clear and relevant visuals.
Follow Usage Guidelines: Ensure that your water chiller is used according to our instructions and guidelines to avoid any issues that may void the warranty.
Exclusions
This warranty does not cover:
Damage resulting from misuse, abuse, negligence, accidents, or unauthorized repairs.
Normal wear and tear, including cosmetic damage such as scratches or dents.
Damage caused by improper installation, maintenance, or storage.
Incidental or consequential damages.
Warranty Claim Process
To initiate a warranty claim:
Contact our customer support team at support@standsol.com or send us a message at +1 833-213-2115 to report the issue.
Provide any requested videos or images to assist in troubleshooting.
If it is determined that a replacement part is necessary, we will ship it to you at no cost.
Please keep a copy of your original purchase receipt as proof of purchase.
Warranty Duration
The two-year warranty is valid from the date of purchase and applies to all products sold by Standsol. We reserve the right to modify or discontinue this warranty program at any time; however, such changes will not affect the warranty coverage for products purchased prior to the modification.If you have any questions about this warranty or our products, please do not hesitate to contact our customer support team. Thank you for choosing Standsol!
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